Group Scattered Spider

Scattered Spider is a native English-speaking cybercriminal group that has been active since at least 2022. The group initially targeted customer relationship management and business-process outsourcing (BPO) firms as well as telecommunications and technology companies. Beginning in 2023, Scattered Spider expanded its operations to compromise victims in the gaming, hospitality, retail, MSP, manufacturing, and financial sectors. During campaigns, Scattered Spider has leveraged targeted social-engineering techniques, attempted to bypass popular endpoint security tools, and more recently, deployed ransomware for financial gain.

List of techniques used :

id	description
T1003.003	OS Credential Dumping: NTDS Adversaries may attempt to access or create a copy of the Active Directory domain database in order to steal credential information, as well as obtain other information about domain members such as devices, users, and access rights. By default, the NTDS file (NTDS.dit) is located in %SystemRoot%NTDSNtds.dit of a domain controller. In addition to looking for NTDS files on active Domain Controllers, adversaries may search for backups that contain the same or similar information. The following tools and techniques can be used to enumerate the NTDS file and the contents of the entire Active Directory hashes. * Volume Shadow Copy * secretsdump.py * Using the in-built Windows tool, ntdsutil.exe * Invoke-NinjaCopy
T1006	Direct Volume Access Adversaries may directly access a volume to bypass file access controls and file system monitoring. Windows allows programs to have direct access to logical volumes. Programs with direct access may read and write files directly from the drive by analyzing file system data structures. This technique may bypass Windows file access controls as well as file system monitoring tools. Utilities, such as `NinjaCopy`, exist to perform these actions in PowerShell. Adversaries may also use built-in or third-party utilities (such as `vssadmin`, `wbadmin`, and esentutl) to create shadow copies or backups of data from system volumes.
T1018	Remote System Discovery Adversaries may attempt to get a listing of other systems by IP address, hostname, or other logical identifier on a network that may be used for Lateral Movement from the current system. Functionality could exist within remote access tools to enable this, but utilities available on the operating system could also be used such as Ping or net view using Net. Adversaries may also analyze data from local host files (ex: C:WindowsSystem32Driversetchosts or /etc/hosts) or other passive means (such as local Arp cache entries) in order to discover the presence of remote systems in an environment. Adversaries may also target discovery of network infrastructure as well as leverage Network Device CLI commands on network devices to gather detailed information about systems within a network (e.g. show cdp neighbors, show arp).
T1021.007	Remote Services: Cloud Services Adversaries may log into accessible cloud services within a compromised environment using Valid Accounts that are synchronized with or federated to on-premises user identities. The adversary may then perform management actions or access cloud-hosted resources as the logged-on user. Many enterprises federate centrally managed user identities to cloud services, allowing users to login with their domain credentials in order to access the cloud control plane. Similarly, adversaries may connect to available cloud services through the web console or through the cloud command line interface (CLI) (e.g., Cloud API), using commands such as Connect-AZAccount for Azure PowerShell, Connect-MgGraph for Microsoft Graph PowerShell, and gcloud auth login for the Google Cloud CLI. In some cases, adversaries may be able to authenticate to these services via Application Access Token instead of a username and password.
T1068	Exploitation for Privilege Escalation Adversaries may exploit software vulnerabilities in an attempt to elevate privileges. Exploitation of a software vulnerability occurs when an adversary takes advantage of a programming error in a program, service, or within the operating system software or kernel itself to execute adversary-controlled code. Security constructs such as permission levels will often hinder access to information and use of certain techniques, so adversaries will likely need to perform privilege escalation to include use of software exploitation to circumvent those restrictions. When initially gaining access to a system, an adversary may be operating within a lower privileged process which will prevent them from accessing certain resources on the system. Vulnerabilities may exist, usually in operating system components and software commonly running at higher permissions, that can be exploited to gain higher levels of access on the system. This could enable someone to move from unprivileged or user level permissions to SYSTEM or root permissions depending on the component that is vulnerable. This could also enable an adversary to move from a virtualized environment, such as within a virtual machine or container, onto the underlying host. This may be a necessary step for an adversary compromising an endpoint system that has been properly configured and limits other privilege escalation methods. Adversaries may bring a signed vulnerable driver onto a compromised machine so that they can exploit the vulnerability to execute code in kernel mode. This process is sometimes referred to as Bring Your Own Vulnerable Driver (BYOVD). Adversaries may include the vulnerable driver with files delivered during Initial Access or download it to a compromised system via Ingress Tool Transfer or Lateral Tool Transfer.
T1074	Data Staged Adversaries may stage collected data in a central location or directory prior to Exfiltration. Data may be kept in separate files or combined into one file through techniques such as Archive Collected Data. Interactive command shells may be used, and common functionality within cmd and bash may be used to copy data into a staging location. In cloud environments, adversaries may stage data within a particular instance or virtual machine before exfiltration. An adversary may Create Cloud Instance and stage data in that instance. Adversaries may choose to stage data from a victim network in a centralized location prior to Exfiltration to minimize the number of connections made to their C2 server and better evade detection.
T1083	File and Directory Discovery Adversaries may enumerate files and directories or may search in specific locations of a host or network share for certain information within a file system. Adversaries may use the information from File and Directory Discovery during automated discovery to shape follow-on behaviors, including whether or not the adversary fully infects the target and/or attempts specific actions. Many command shell utilities can be used to obtain this information. Examples include dir, tree, ls, find, and locate. Custom tools may also be used to gather file and directory information and interact with the Native API. Adversaries may also leverage a Network Device CLI on network devices to gather file and directory information (e.g. dir, show flash, and/or nvram). Some files and directories may require elevated or specific user permissions to access.
T1087.002	Account Discovery: Domain Account Adversaries may attempt to get a listing of domain accounts. This information can help adversaries determine which domain accounts exist to aid in follow-on behavior such as targeting specific accounts which possess particular privileges. Commands such as net user /domain and net group /domain of the Net utility, dscacheutil -q groupon macOS, and ldapsearch on Linux can list domain users and groups. PowerShell cmdlets including Get-ADUser and Get-ADGroupMember may enumerate members of Active Directory groups.
T1098.003	Account Manipulation: Additional Cloud Roles An adversary may add additional roles or permissions to an adversary-controlled cloud account to maintain persistent access to a tenant. For example, adversaries may update IAM policies in cloud-based environments or add a new global administrator in Office 365 environments. With sufficient permissions, a compromised account can gain almost unlimited access to data and settings (including the ability to reset the passwords of other admins). This account modification may immediately follow Create Account or other malicious account activity. Adversaries may also modify existing Valid Accounts that they have compromised. This could lead to privilege escalation, particularly if the roles added allow for lateral movement to additional accounts. For example, in AWS environments, an adversary with appropriate permissions may be able to use the CreatePolicyVersion API to define a new version of an IAM policy or the AttachUserPolicy API to attach an IAM policy with additional or distinct permissions to a compromised user account. In some cases, adversaries may add roles to adversary-controlled accounts outside the victim cloud tenant. This allows these external accounts to perform actions inside the victim tenant without requiring the adversary to Create Account or modify a victim-owned account.
T1133	External Remote Services Adversaries may leverage external-facing remote services to initially access and/or persist within a network. Remote services such as VPNs, Citrix, and other access mechanisms allow users to connect to internal enterprise network resources from external locations. There are often remote service gateways that manage connections and credential authentication for these services. Services such as Windows Remote Management and VNC can also be used externally. Access to Valid Accounts to use the service is often a requirement, which could be obtained through credential pharming or by obtaining the credentials from users after compromising the enterprise network. Access to remote services may be used as a redundant or persistent access mechanism during an operation. Access may also be gained through an exposed service that doesn’t require authentication. In containerized environments, this may include an exposed Docker API, Kubernetes API server, kubelet, or web application such as the Kubernetes dashboard.
T1136	Create Account Adversaries may create an account to maintain access to victim systems. With a sufficient level of access, creating such accounts may be used to establish secondary credentialed access that do not require persistent remote access tools to be deployed on the system. Accounts may be created on the local system or within a domain or cloud tenant. In cloud environments, adversaries may create accounts that only have access to specific services, which can reduce the chance of detection.
T1204	User Execution An adversary may rely upon specific actions by a user in order to gain execution. Users may be subjected to social engineering to get them to execute malicious code by, for example, opening a malicious document file or link. These user actions will typically be observed as follow-on behavior from forms of Phishing. While User Execution frequently occurs shortly after Initial Access it may occur at other phases of an intrusion, such as when an adversary places a file in a shared directory or on a user's desktop hoping that a user will click on it. This activity may also be seen shortly after Internal Spearphishing. Adversaries may also deceive users into performing actions such as enabling Remote Access Software, allowing direct control of the system to the adversary; running malicious JavaScript in their browser, allowing adversaries to Steal Web Session Cookies; or downloading and executing malware for User Execution. For example, tech support scams can be facilitated through Phishing, vishing, or various forms of user interaction. Adversaries can use a combination of these methods, such as spoofing and promoting toll-free numbers or call centers that are used to direct victims to malicious websites, to deliver and execute payloads containing malware or Remote Access Software.
T1213.003	Data from Information Repositories: Code Repositories Adversaries may leverage code repositories to collect valuable information. Code repositories are tools/services that store source code and automate software builds. They may be hosted internally or privately on third party sites such as Github, GitLab, SourceForge, and BitBucket. Users typically interact with code repositories through a web application or command-line utilities such as git. Once adversaries gain access to a victim network or a private code repository, they may collect sensitive information such as proprietary source code or credentials contained within software's source code. Having access to software's source code may allow adversaries to develop Exploits, while credentials may provide access to additional resources using Valid Accounts. Note: This is distinct from Code Repositories, which focuses on conducting Reconnaissance via public code repositories.
T1217	Browser Information Discovery Adversaries may enumerate information about browsers to learn more about compromised environments. Data saved by browsers (such as bookmarks, accounts, and browsing history) may reveal a variety of personal information about users (e.g., banking sites, relationships/interests, social media, etc.) as well as details about internal network resources such as servers, tools/dashboards, or other related infrastructure. Browser information may also highlight additional targets after an adversary has access to valid credentials, especially Credentials In Files associated with logins cached by a browser. Specific storage locations vary based on platform and/or application, but browser information is typically stored in local files and databases (e.g., `%APPDATA%/Google/Chrome`).
T1219	Remote Access Software An adversary may use legitimate desktop support and remote access software to establish an interactive command and control channel to target systems within networks. These services, such as `VNC`, `Team Viewer`, `AnyDesk`, `ScreenConnect`, `LogMein`, `AmmyyAdmin`, and other remote monitoring and management (RMM) tools, are commonly used as legitimate technical support software and may be allowed by application control within a target environment. Remote access software may be installed and used post-compromise as an alternate communications channel for redundant access or as a way to establish an interactive remote desktop session with the target system. They may also be used as a component of malware to establish a reverse connection or back-connect to a service or adversary-controlled system. Adversaries may similarly abuse response features included in EDR and other defensive tools that enable remote access. Installation of many remote access software may also include persistence (e.g., the software's installation routine creates a Windows Service). Remote access modules/features may also exist as part of otherwise existing software (e.g., Google Chrome’s Remote Desktop).
T1484.002	Domain or Tenant Policy Modification: Trust Modification Adversaries may add new domain trusts, modify the properties of existing domain trusts, or otherwise change the configuration of trust relationships between domains and tenants to evade defenses and/or elevate privileges.Trust details, such as whether or not user identities are federated, allow authentication and authorization properties to apply between domains or tenants for the purpose of accessing shared resources. These trust objects may include accounts, credentials, and other authentication material applied to servers, tokens, and domains. Manipulating these trusts may allow an adversary to escalate privileges and/or evade defenses by modifying settings to add objects which they control. For example, in Microsoft Active Directory (AD) environments, this may be used to forge SAML Tokens without the need to compromise the signing certificate to forge new credentials. Instead, an adversary can manipulate domain trusts to add their own signing certificate. An adversary may also convert an AD domain to a federated domain using Active Directory Federation Services (AD FS), which may enable malicious trust modifications such as altering the claim issuance rules to log in any valid set of credentials as a specified user. An adversary may also add a new federated identity provider to an identity tenant such as Okta, which may enable the adversary to authenticate as any user of the tenant.
T1486	Data Encrypted for Impact Adversaries may encrypt data on target systems or on large numbers of systems in a network to interrupt availability to system and network resources. They can attempt to render stored data inaccessible by encrypting files or data on local and remote drives and withholding access to a decryption key. This may be done in order to extract monetary compensation from a victim in exchange for decryption or a decryption key (ransomware) or to render data permanently inaccessible in cases where the key is not saved or transmitted. In the case of ransomware, it is typical that common user files like Office documents, PDFs, images, videos, audio, text, and source code files will be encrypted (and often renamed and/or tagged with specific file markers). Adversaries may need to first employ other behaviors, such as File and Directory Permissions Modification or System Shutdown/Reboot, in order to unlock and/or gain access to manipulate these files. In some cases, adversaries may encrypt critical system files, disk partitions, and the MBR. To maximize impact on the target organization, malware designed for encrypting data may have worm-like features to propagate across a network by leveraging other attack techniques like Valid Accounts, OS Credential Dumping, and SMB/Windows Admin Shares. Encryption malware may also leverage Internal Defacement, such as changing victim wallpapers, or otherwise intimidate victims by sending ransom notes or other messages to connected printers (known as "print bombing"). In cloud environments, storage objects within compromised accounts may also be encrypted.
T1530	Data from Cloud Storage Adversaries may access data from cloud storage. Many IaaS providers offer solutions for online data object storage such as Amazon S3, Azure Storage, and Google Cloud Storage. Similarly, SaaS enterprise platforms such as Office 365 and Google Workspace provide cloud-based document storage to users through services such as OneDrive and Google Drive, while SaaS application providers such as Slack, Confluence, Salesforce, and Dropbox may provide cloud storage solutions as a peripheral or primary use case of their platform. In some cases, as with IaaS-based cloud storage, there exists no overarching application (such as SQL or Elasticsearch) with which to interact with the stored objects: instead, data from these solutions is retrieved directly though the Cloud API. In SaaS applications, adversaries may be able to collect this data directly from APIs or backend cloud storage objects, rather than through their front-end application or interface (i.e., Data from Information Repositories). Adversaries may collect sensitive data from these cloud storage solutions. Providers typically offer security guides to help end users configure systems, though misconfigurations are a common problem. There have been numerous incidents where cloud storage has been improperly secured, typically by unintentionally allowing public access to unauthenticated users, overly-broad access by all users, or even access for any anonymous person outside the control of the Identity Access Management system without even needing basic user permissions. This open access may expose various types of sensitive data, such as credit cards, personally identifiable information, or medical records. Adversaries may also obtain then abuse leaked credentials from source repositories, logs, or other means as a way to gain access to cloud storage objects.
T1538	Cloud Service Dashboard An adversary may use a cloud service dashboard GUI with stolen credentials to gain useful information from an operational cloud environment, such as specific services, resources, and features. For example, the GCP Command Center can be used to view all assets, findings of potential security risks, and to run additional queries, such as finding public IP addresses and open ports. Depending on the configuration of the environment, an adversary may be able to enumerate more information via the graphical dashboard than an API. This allows the adversary to gain information without making any API requests.
T1539	Steal Web Session Cookie An adversary may steal web application or service session cookies and use them to gain access to web applications or Internet services as an authenticated user without needing credentials. Web applications and services often use session cookies as an authentication token after a user has authenticated to a website. Cookies are often valid for an extended period of time, even if the web application is not actively used. Cookies can be found on disk, in the process memory of the browser, and in network traffic to remote systems. Additionally, other applications on the targets machine might store sensitive authentication cookies in memory (e.g. apps which authenticate to cloud services). Session cookies can be used to bypasses some multi-factor authentication protocols. There are several examples of malware targeting cookies from web browsers on the local system. Adversaries may also steal cookies by injecting malicious JavaScript content into websites or relying on User Execution by tricking victims into running malicious JavaScript in their browser. There are also open source frameworks such as `Evilginx2` and `Muraena` that can gather session cookies through a malicious proxy (e.g., Adversary-in-the-Middle) that can be set up by an adversary and used in phishing campaigns. After an adversary acquires a valid cookie, they can then perform a Web Session Cookie technique to login to the corresponding web application.
T1552.001	Unsecured Credentials: Credentials In Files Adversaries may search local file systems and remote file shares for files containing insecurely stored credentials. These can be files created by users to store their own credentials, shared credential stores for a group of individuals, configuration files containing passwords for a system or service, or source code/binary files containing embedded passwords. It is possible to extract passwords from backups or saved virtual machines through OS Credential Dumping. Passwords may also be obtained from Group Policy Preferences stored on the Windows Domain Controller. In cloud and/or containerized environments, authenticated user and service account credentials are often stored in local configuration and credential files. They may also be found as parameters to deployment commands in container logs. In some cases, these files can be copied and reused on another machine or the contents can be read and then used to authenticate without needing to copy any files.
T1552.004	Unsecured Credentials: Private Keys Adversaries may search for private key certificate files on compromised systems for insecurely stored credentials. Private cryptographic keys and certificates are used for authentication, encryption/decryption, and digital signatures. Common key and certificate file extensions include: .key, .pgp, .gpg, .ppk., .p12, .pem, .pfx, .cer, .p7b, .asc. Adversaries may also look in common key directories, such as ~/.ssh for SSH keys on * nix-based systems or C:\Users\(username)\.ssh\ on Windows. Adversary tools may also search compromised systems for file extensions relating to cryptographic keys and certificates. When a device is registered to Azure AD, a device key and a transport key are generated and used to verify the device’s identity. An adversary with access to the device may be able to export the keys in order to impersonate the device. On network devices, private keys may be exported via Network Device CLI commands such as `crypto pki export`. Some private keys require a password or passphrase for operation, so an adversary may also use Input Capture for keylogging or attempt to Brute Force the passphrase off-line. These private keys can be used to authenticate to Remote Services like SSH or for use in decrypting other collected files such as email.
T1553.002	Subvert Trust Controls: Code Signing Adversaries may create, acquire, or steal code signing materials to sign their malware or tools. Code signing provides a level of authenticity on a binary from the developer and a guarantee that the binary has not been tampered with. The certificates used during an operation may be created, acquired, or stolen by the adversary. Unlike Invalid Code Signature, this activity will result in a valid signature. Code signing to verify software on first run can be used on modern Windows and macOS systems. It is not used on Linux due to the decentralized nature of the platform. Code signing certificates may be used to bypass security policies that require signed code to execute on a system.
T1556.006	Modify Authentication Process: Multi-Factor Authentication Adversaries may disable or modify multi-factor authentication (MFA) mechanisms to enable persistent access to compromised accounts. Once adversaries have gained access to a network by either compromising an account lacking MFA or by employing an MFA bypass method such as Multi-Factor Authentication Request Generation, adversaries may leverage their access to modify or completely disable MFA defenses. This can be accomplished by abusing legitimate features, such as excluding users from Azure AD Conditional Access Policies, registering a new yet vulnerable/adversary-controlled MFA method, or by manually patching MFA programs and configuration files to bypass expected functionality. For example, modifying the Windows hosts file (`C:windowssystem32driversetchosts`) to redirect MFA calls to localhost instead of an MFA server may cause the MFA process to fail. If a "fail open" policy is in place, any otherwise successful authentication attempt may be granted access without enforcing MFA. Depending on the scope, goals, and privileges of the adversary, MFA defenses may be disabled for individual accounts or for all accounts tied to a larger group, such as all domain accounts in a victim's network environment.
T1556.009	Modify Authentication Process: Conditional Access Policies Adversaries may disable or modify conditional access policies to enable persistent access to compromised accounts. Conditional access policies are additional verifications used by identity providers and identity and access management systems to determine whether a user should be granted access to a resource. For example, in Azure AD, Okta, and JumpCloud, users can be denied access to applications based on their IP address, device enrollment status, and use of multi-factor authentication. In some cases, identity providers may also support the use of risk-based metrics to deny sign-ins based on a variety of indicators. In AWS and GCP, IAM policies can contain `condition` attributes that verify arbitrary constraints such as the source IP, the date the request was made, and the nature of the resources or regions being requested. These measures help to prevent compromised credentials from resulting in unauthorized access to data or resources, as well as limit user permissions to only those required. By modifying conditional access policies, such as adding additional trusted IP ranges, removing Multi-Factor Authentication requirements, or allowing additional Unused/Unsupported Cloud Regions, adversaries may be able to ensure persistent access to accounts and circumvent defensive measures.
T1564.008	Hide Artifacts: Email Hiding Rules Adversaries may use email rules to hide inbound emails in a compromised user's mailbox. Many email clients allow users to create inbox rules for various email functions, including moving emails to other folders, marking emails as read, or deleting emails. Rules may be created or modified within email clients or through external features such as the New-InboxRule or Set-InboxRule PowerShell cmdlets on Windows systems. Adversaries may utilize email rules within a compromised user's mailbox to delete and/or move emails to less noticeable folders. Adversaries may do this to hide security alerts, C2 communication, or responses to Internal Spearphishing emails sent from the compromised account. Any user or administrator within the organization (or adversary with valid credentials) may be able to create rules to automatically move or delete emails. These rules can be abused to impair/delay detection had the email content been immediately seen by a user or defender. Malicious rules commonly filter out emails based on key words (such as malware, suspicious, phish, and hack) found in message bodies and subject lines. In some environments, administrators may be able to enable email rules that operate organization-wide rather than on individual inboxes. For example, Microsoft Exchange supports transport rules that evaluate all mail an organization receives against user-specified conditions, then performs a user-specified action on mail that adheres to those conditions. Adversaries that abuse such features may be able to automatically modify or delete all emails related to specific topics (such as internal security incident notifications).
T1567.002	Exfiltration Over Web Service: Exfiltration to Cloud Storage Adversaries may exfiltrate data to a cloud storage service rather than over their primary command and control channel. Cloud storage services allow for the storage, edit, and retrieval of data from a remote cloud storage server over the Internet. Examples of cloud storage services include Dropbox and Google Docs. Exfiltration to these cloud storage services can provide a significant amount of cover to the adversary if hosts within the network are already communicating with the service.
T1578.002	Modify Cloud Compute Infrastructure: Create Cloud Instance An adversary may create a new instance or virtual machine (VM) within the compute service of a cloud account to evade defenses. Creating a new instance may allow an adversary to bypass firewall rules and permissions that exist on instances currently residing within an account. An adversary may Create Snapshot of one or more volumes in an account, create a new instance, mount the snapshots, and then apply a less restrictive security policy to collect Data from Local System or for Remote Data Staging. Creating a new instance may also allow an adversary to carry out malicious activity within an environment without affecting the execution of current running instances.
T1580	Cloud Infrastructure Discovery An adversary may attempt to discover infrastructure and resources that are available within an infrastructure-as-a-service (IaaS) environment. This includes compute service resources such as instances, virtual machines, and snapshots as well as resources of other services including the storage and database services. Cloud providers offer methods such as APIs and commands issued through CLIs to serve information about infrastructure. For example, AWS provides a DescribeInstances API within the Amazon EC2 API that can return information about one or more instances within an account, the ListBuckets API that returns a list of all buckets owned by the authenticated sender of the request, the HeadBucket API to determine a bucket’s existence along with access permissions of the request sender, or the GetPublicAccessBlock API to retrieve access block configuration for a bucket. Similarly, GCP's Cloud SDK CLI provides the gcloud compute instances list command to list all Google Compute Engine instances in a project , and Azure's CLI command az vm list lists details of virtual machines. In addition to API commands, adversaries can utilize open source tools to discover cloud storage infrastructure through Wordlist Scanning. An adversary may enumerate resources using a compromised user's access keys to determine which are available to that user. The discovery of these available resources may help adversaries determine their next steps in the Cloud environment, such as establishing Persistence.An adversary may also use this information to change the configuration to make the bucket publicly accessible, allowing data to be accessed without authentication. Adversaries have also may use infrastructure discovery APIs such as DescribeDBInstances to determine size, owner, permissions, and network ACLs of database resources. Adversaries can use this information to determine the potential value of databases and discover the requirements to access them. Unlike in Cloud Service Discovery, this technique focuses on the discovery of components of the provided services rather than the services themselves.
T1598	Phishing for Information Adversaries may send phishing messages to elicit sensitive information that can be used during targeting. Phishing for information is an attempt to trick targets into divulging information, frequently credentials or other actionable information. Phishing for information is different from Phishing in that the objective is gathering data from the victim rather than executing malicious code. All forms of phishing are electronically delivered social engineering. Phishing can be targeted, known as spearphishing. In spearphishing, a specific individual, company, or industry will be targeted by the adversary. More generally, adversaries can conduct non-targeted phishing, such as in mass credential harvesting campaigns. Adversaries may also try to obtain information directly through the exchange of emails, instant messages, or other electronic conversation means. Victims may also receive phishing messages that direct them to call a phone number where the adversary attempts to collect confidential information. Phishing for information frequently involves social engineering techniques, such as posing as a source with a reason to collect information (ex: Establish Accounts or Compromise Accounts) and/or sending multiple, seemingly urgent messages. Another way to accomplish this is by forging or spoofing the identity of the sender which can be used to fool both the human recipient as well as automated security tools. Phishing for information may also involve evasive techniques, such as removing or manipulating emails or metadata/headers from compromised accounts being abused to send messages (e.g., Email Hiding Rules).
T1598.004	Phishing for Information: Spearphishing Voice Adversaries may use voice communications to elicit sensitive information that can be used during targeting. Spearphishing for information is an attempt to trick targets into divulging information, frequently credentials or other actionable information. Spearphishing for information frequently involves social engineering techniques, such as posing as a source with a reason to collect information (ex: Impersonation) and/or creating a sense of urgency or alarm for the recipient. All forms of phishing are electronically delivered social engineering. In this scenario, adversaries use phone calls to elicit sensitive information from victims. Known as voice phishing (or "vishing"), these communications can be manually executed by adversaries, hired call centers, or even automated via robocalls. Voice phishers may spoof their phone number while also posing as a trusted entity, such as a business partner or technical support staff. Victims may also receive phishing messages that direct them to call a phone number ("callback phishing") where the adversary attempts to collect confidential information. Adversaries may also use information from previous reconnaissance efforts (ex: Search Open Websites/Domains or Search Victim-Owned Websites) to tailor pretexts to be even more persuasive and believable for the victim.
T1621	Multi-Factor Authentication Request Generation Adversaries may attempt to bypass multi-factor authentication (MFA) mechanisms and gain access to accounts by generating MFA requests sent to users. Adversaries in possession of credentials to Valid Accounts may be unable to complete the login process if they lack access to the 2FA or MFA mechanisms required as an additional credential and security control. To circumvent this, adversaries may abuse the automatic generation of push notifications to MFA services such as Duo Push, Microsoft Authenticator, Okta, or similar services to have the user grant access to their account. If adversaries lack credentials to victim accounts, they may also abuse automatic push notification generation when this option is configured for self-service password reset (SSPR). In some cases, adversaries may continuously repeat login attempts in order to bombard users with MFA push notifications, SMS messages, and phone calls, potentially resulting in the user finally accepting the authentication request in response to “MFA fatigue.”
T1656	Impersonation Adversaries may impersonate a trusted person or organization in order to persuade and trick a target into performing some action on their behalf. For example, adversaries may communicate with victims (via Phishing for Information, Phishing, or Internal Spearphishing) while impersonating a known sender such as an executive, colleague, or third-party vendor. Established trust can then be leveraged to accomplish an adversary’s ultimate goals, possibly against multiple victims. In many cases of business email compromise or email fraud campaigns, adversaries use impersonation to defraud victims -- deceiving them into sending money or divulging information that ultimately enables Financial Theft. Adversaries will often also use social engineering techniques such as manipulative and persuasive language in email subject lines and body text such as `payment`, `request`, or `urgent` to push the victim to act quickly before malicious activity is detected. These campaigns are often specifically targeted against people who, due to job roles and/or accesses, can carry out the adversary’s goal.â¯â¯ Impersonation is typically preceded by reconnaissance techniques such as Gather Victim Identity Information and Gather Victim Org Information as well as acquiring infrastructure such as email domains (i.e. Domains) to substantiate their false identity. There is the potential for multiple victims in campaigns involving impersonation. For example, an adversary may Compromise Accounts targeting one organization which can then be used to support impersonation against other entities.
T1657	Financial Theft Adversaries may steal monetary resources from targets through extortion, social engineering, technical theft, or other methods aimed at their own financial gain at the expense of the availability of these resources for victims. Financial theft is the ultimate objective of several popular campaign types including extortion by ransomware, business email compromise (BEC) and fraud, "pig butchering," bank hacking, and exploiting cryptocurrency networks. Adversaries may Compromise Accounts to conduct unauthorized transfers of funds. In the case of business email compromise or email fraud, an adversary may utilize Impersonation of a trusted entity. Once the social engineering is successful, victims can be deceived into sending money to financial accounts controlled by an adversary. This creates the potential for multiple victims (i.e., compromised accounts as well as the ultimate monetary loss) in incidents involving financial theft. Extortion by ransomware may occur, for example, when an adversary demands payment from a victim after Data Encrypted for Impact and Exfiltration of data, followed by threatening to leak sensitive data to the public unless payment is made to the adversary. Adversaries may use dedicated leak sites to distribute victim data. Due to the potentially immense business impact of financial theft, an adversary may abuse the possibility of financial theft and seeking monetary gain to divert attention from their true goals such as Data Destruction and business disruption.